Monday 6 December 2010

Captain's log #3391 - How to please your boss #4 - Tuning in

The manner in which you project your messages, verbally and non-verbally, has a strong impact on how your boss will view you. Typical blunders are caused mainly by not tuning in. Understand the style preferences of your boss and "flex" your own style to suit. For instance, if your boss is analytical and quietly thoughtful, provide details and give him/her time to digest - don't put a person like this on the spot. If your leader is action oriented, reduce the detail, expect quicker decisions and a certain amount of impatience - make sure you grab his/her attention quickly and make clear that you are in command of the details and you have thought things through.
There are more general problems to overcome as well. Improper handshake, poor eye contact, inappropriate speech volume, hesitation/long pauses (especially on the phone) can easily be avoided through practice and a conscious awareness of your own demeanour. Even if you have to think about your actions constantly, practice will help you to change and eventually your behaviour will first appear natural and then become natural.

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